Emergency Services

If you are experiencing an emergency, call the 24-Hour Helpline at 1.800.928.8000. Specially trained crisis counselors are here to help you find a solution to your emergency.


Crisis Team

The New Vista Crisis Team provides a quick response to assess adults and children who are experiencing a mental health crisis. Services are available 24 hours a day, seven days a week, 365 days a year. Call the Helpline 1.800.928.8000.

Crisis services are:

  • Immediate evaluation and crisis assessment
  • Stabilization strategies and safety planning
  • Short-term intensive crisis intervention
  • Clinical consultation
  • Referral to acute behavioral healthcare including treatment for stabilization in the most appropriate and least restrictive environment

A crisis can be a catalyst for change and an opportunity for adults, children and families to learn new skills and crisis prevention strategies for the future.


Emergency Services

Adults in need of emergency services can call the 24-Hour Helpline at 1.800.928.8000 or go directly to Eastern State Hospital located at 1350 Bull Lea Road, Lexington, Kentucky 40511. A team of qualified mental health professionals will work with you and your family to provide a mental health assessment, crisis intervention and make referrals for treatment and follow up care for stabilization in the most appropriate ad least restrictive environment. Our goal is to help individuals obtain the safest and most beneficial services when experiencing a mental health crisis.


Substance Use/Overdose Emergency

If you suspect someone is experiencing an overdose call 911 or go directly to your nearest emergency room. Callers can reach the New Vista 24-Hour Helpline at 1.800.928.8000 for general overdose information.

Overdose Intervention

Overdose is often fatal because people are unaware of the risks or what to do when one occurs. Risk factors include mixing different drugs and alcohol together, using drugs that are stronger or not familiar with, tolerance changes and using alone. If you think someone is overdosing, call 911, give rescue breathing and Narcan if you have it. Never leave the person alone. Fatal overdose can be prevented, every life is worth saving and it is never too late to ask for help.


Intellectual and Developmental Disability Emergency

Individuals with IDD who are in an immediate crisis can get help from specially trained counselors by calling the 24-Hour Helpline at 1.800.928.8000. New Vista provides person-centered and short-term response to help individuals and their families. An intensive case manager is dispatched to provide intensive support to ensure the individual in crisis can remain in their home and/or community. In addition to crisis response, intensive case management focuses on linking individuals and families to community resources and programs designed to promote long-term success and stability.


Deaf and Hard of Hearing Emergency

Deaf and Hard of Hearing individuals can call the 24-Hour Helpline at 1.800.928.8000, or email [email protected] for support, crisis and appointments. New Vista provides Deaf and Hard of Hearing services by therapists who use American Sign Language and understand deaf culture. Therapists know how hearing loss can affect the well-being of individuals and families. To learn more about deaf and hard of hearing services click here.


Open Access Walk-In Services

Adults, children and families experiencing a mental health crisis have Open Access to services and can be seen at any of our office locations between the hours of 8:00 a.m. and 5:00 p.m. Monday - Friday.